Work-from-Home Customer Support – French Speaking

About the role

Join a global team as a French‑English Customer Support Representative, helping customers in French and English from the comfort of your home. You will be the first point of contact, turning inquiries into positive experiences.

Key responsibilities

• Respond to customer questions via chat, email, and phone in French and English.
• Provide step‑by‑step guidance to resolve technical or order‑related issues.
• Maintain accurate records of all interactions.
• Share feedback and insights to improve products and processes.
• Collaborate with a supportive remote team.

Required profile

• At least 1 year of remote or online experience in customer service or a similar role.
• Fluent written and spoken French and English.
• Excellent communication skills and a calm, solution‑focused attitude under pressure.

Required skills

• Experience with Gorgias, Zendesk, Shopify, or similar support tools (preferred).
• Familiarity with e‑commerce platforms and CRM systems (preferred).

What we offer

• Fully remote work from anywhere.
• Competitive pay with regular reviews.
• Paid time off for rest and recharge.
• Monthly health stipend.
• Performance‑based bonuses.
• A collaborative, growth‑oriented team culture.