Team Leader, Operations

checkout.com · Paris

New

Hybrid Senior 🇬🇧 English

Job description

About the role

The Team Leader, Operations is the primary architect of operational output and staffing excellence, merging analytical capacity planning with direct floor management to ensure seamless verification across multiple sites.

Key responsibilities

Manage a team of 10 operators, building a high‑performance culture and aligning internal staff with BPO partners.
Develop and maintain capacity‑planning models, forecast merchant activity, and dynamically adjust staffing to meet global SLAs.
Oversee multi‑site production, ensuring contractual SLA adherence, cost‑efficiency, and real‑time operational health via dashboards.
Lead business continuity and crisis readiness, maintaining incident response standards and post‑mortem integration.
Act as the ANSSI Fraud Officer, coordinating regulatory communication, compliance, and certification projects.

What we offer

Hybrid working model with three days per week in the office for collaboration.
Real ownership of work, fewer blockers, and recognition for impact.
Inclusive culture that supports diverse backgrounds and accessibility needs.

Questions fréquentes

Le salaire n'est pas communiqué publiquement par le recruteur. Vous pouvez postuler et négocier directement avec checkout.com.

Cliquez sur "Postuler maintenant" en haut de la page. Vous pouvez importer votre CV en 1 clic — Jobiglo extrait automatiquement vos informations et postule pour vous.

Source : ats:ashby

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Published 5 days ago

Expires 1 month from now

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checkout.com

Paris

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