This job is no longer available
This job expired on 11/08/2026. It no longer accepts applications.
Support Engineer
Nerdio
Job description
About the role
Nerdio is seeking a client‑facing Support Engineer to help IT professionals and administrators maximize their use of Microsoft cloud technologies. You will act as a trusted technical resource for customers using the Nerdio platform, Azure Virtual Desktop, Windows 365, and Microsoft Intune.
Key responsibilities
- Provide hands‑on technical support for incidents and problems across the full Nerdio platform.
- Diagnose root causes, reproduce issues, and deliver clear, effective resolutions.
- Collaborate with internal engineering and product teams to escalate complex cases.
- Maintain high standards of response speed, accuracy, and customer satisfaction.
Required profile
- Strong communication skills with the ability to explain technical concepts to IT professionals.
- Demonstrated ability to work independently and as part of a cross‑functional team.
- Customer‑oriented mindset with a focus on delivering quality support.
Required skills
- Microsoft Azure Virtual Desktop (AVD)
- Windows 365
- Microsoft Intune
- FSLogix
- Networking concepts
- Active Directory, Entra ID, Entra Domain Services, AD DS
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