Service Operations Manager – France

About the role

A well-established international B2B technology group serving regulated and service-critical clients across France is looking for a Service Operations Manager for France, based in Paris. The role leads and transforms customer service and field service operations in France, central to structuring and professionalising the service organisation after recent integration activities. It is a senior leadership position with full accountability for service operations across France.

Key responsibilities

• Lead and transform nationwide customer service and field service operations, ensuring SLA compliance, customer satisfaction and operational efficiency across a multi-site organisation.
• Lead multi-site teams including helpdesk (1st and 2nd line), field engineers and external partners (about 40-50 employees).
• Transform and structure service operations, governance and execution, and harmonise processes, reporting, KPIs and ways of working across sites.
• Own SLA delivery, service KPIs, customer satisfaction, service profitability, service planning, inventory coordination and cost control.
• Act as the main escalation point for customer disputes, critical incidents and strategic accounts.
• Work closely with Sales, Product, R&D and Logistics teams.

Required profile

• Senior Service Manager or Director-level profile with strong people leadership experience.
• Proven background in technical service management (hardware, electromechanical systems, IT, automation or similar).
• Experience managing multi-site service organisations in complex B2B environments.
• Strong change management and transformation capability, entrepreneurial and hands-on.
• Excellent standard of fluency in French; willingness to travel regularly within France.

What we offer

• Salary up to 85,000 EUR per year, plus a performance-related bonus (up to 15%) and a company car, depending on experience.
• Hybrid work, predominantly on-site (up to 20% remote).
• Location: Paris, Île-de-France, commutable within 1 hour by car.