Senior Manager, GTM Operational Excellence

About the role

This senior leadership position is responsible for shaping the operational backbone of a fast‑growing, globally distributed Go‑To‑Market organization. You will design AI‑enabled workflows, eliminate systemic friction, and drive data‑driven execution at scale.

Key responsibilities

• Define and lead a multi‑quarter GTM Operational Excellence strategy aligned with revenue and growth goals.
• Lead, mentor and scale a high‑performing operations team focused on systemic improvements.
• Partner with senior leaders across RevOps, Systems, Data, Product, Finance and GTM to align priorities and execution.
• Design and oversee AI‑enabled operational systems, including automation workflows, AI‑driven support layers and knowledge‑management structures.
• Conduct deep root‑cause analyses of complex operational challenges and deliver scalable solutions with engineering and systems teams.
• Own enterprise change‑management frameworks to ensure global adoption of new processes and tools.
• Define, monitor and report on KPIs such as cost‑to‑serve, ticket deflection, MTTR, adoption velocity and process efficiency.
• Lead post‑incident reviews and translate failures into preventive infrastructure enhancements.

Required profile

• Extensive experience in BizOps, RevOps, Strategy & Operations or equivalent roles within fast‑scaling SaaS or tech companies.
• 2‑3+ years of proven leadership managing and scaling high‑performing operations or RevOps teams.
• Strong track record building and evolving GTM systems, processes and operational frameworks in growth and enterprise environments.
• Deep knowledge of complex GTM tech stacks, including Salesforce, CPQ tools, routing systems and compensation platforms.
• Solid understanding of AI and automation technologies applied to operational workflows.

Required skills

• Salesforce
• CPQ tools
• Routing systems
• Compensation platforms
• Artificial Intelligence (AI) for automation