Remote French-English Customer Support Representative

About the role

We are looking for a bilingual French‑English Customer Support Representative to join our global, fully remote team. You will be the first point of contact for customers, helping them solve technical or order‑related issues while delivering a friendly and supportive experience.

Key responsibilities

• Respond to customer inquiries in French and English via chat, email, and phone.
• Provide step‑by‑step guidance to resolve technical, product, or order issues.
• Maintain accurate records of each interaction in our support system.
• Share customer feedback and insights to help improve products and processes.
• Collaborate with a remote team to ensure consistent service quality.

Required profile

• At least 1 year of experience in remote or online customer service.
• Fluent written and spoken French and English.
• Calm, solution‑focused attitude under pressure.
• Familiarity with e‑commerce and CRM environments is a plus.

Required skills

• Experience with Gorgias, Zendesk, Shopify, or similar support tools.
• Basic knowledge of e‑commerce platforms and CRM systems.

What we offer

• Fully remote work – you can work from anywhere.
• Competitive salary with regular performance reviews.
• Paid time off and a monthly health stipend.
• Performance‑based bonuses.
• A collaborative team that values growth and respect.