Remote French Bilingual Customer Support Representative

About the role

We are looking for a remote French‑English bilingual customer support representative to join our fast‑growing e‑commerce team. In this role you will interact with French‑speaking customers via phone and live chat, helping them track orders, answer product questions and resolve issues while delivering a friendly, empathetic experience.

Key responsibilities

• Provide timely, courteous support in French and English through calls and chat.
• Troubleshoot customer problems with a solutions‑first mindset.
• Document all interactions accurately in our ticketing system.
• Identify recurring issues and share insights to improve processes.
• Collaborate with team leads and peers to stay aligned on priorities.
• Represent the brand professionally, respecting cultural nuances.

Required profile

• Minimum 1 year of remote or online customer service experience.
• Fluent written and spoken French and English.
• Calm under pressure and focused on delivering solutions.
• Familiarity with e‑commerce and CRM environments is a plus.

Required skills

• Experience with Gorgias, Zendesk, Shopify or similar support tools.
• Basic proficiency with CRM systems.

What we offer

• Permanent work‑from‑home arrangement.
• Competitive salary reviewed annually.
• Paid time off, monthly health stipend and performance bonuses.
• Team culture that values growth, accountability and connection.