Operations Support Agent – French Speaking (France)

About the role

Join the Crystal Ski office team in France as an Operations Support Agent. You will act as the vital link between resort staff, head‑office colleagues and suppliers, providing administrative assistance that enables the resort teams to focus on delivering outstanding guest experiences.

Key responsibilities

• Provide quick, accurate information to resort staff and act as their go‑to contact.
• Ensure all travel arrangements and supplies are in place for resort teams.
• Maintain and update the Crystal Ski Explorer App content to keep it professional, on‑brand and engaging.
• Support guest‑facing teams on the ground, including airport assistance on Saturdays, or handle essential office tasks.
• Collaborate with suppliers and internal departments to resolve operational issues.

Required profile

• Fluent in written and spoken English and French.
• Passion for mountains, skiing or snowboarding, and winter outdoor activities.
• Strong attention to detail, able to juggle multiple tasks and priorities.
• Self‑motivated, proactive decision‑maker with resilience.
• Comfortable driving in snowy conditions and willing to travel overseas when required.

Required skills

• Proficiency in Microsoft Excel.
• Confidence using various IT tools and systems.

What we offer

• Gross salary of €2,200 per month plus a €300 cost‑of‑living allowance.
• Company‑provided IT equipment and uniform.
• Comprehensive on‑site training at the start of the season, including accommodation and pay.
• Free language lessons and access to the TUI Learning Hub for career development.
• Opportunities for summer work in the Beach program and long‑term career progression.