Customer Support Assistant – Remote

About the role

We are looking for a remote Customer Support Assistant to help train next‑generation AI systems. You will provide empathetic, high‑quality support to customers while contributing real‑world insights that improve our AI‑driven tools.

Key responsibilities

• Deliver clear, accurate, and empathetic written and verbal responses to a variety of customer queries.
• Assess, annotate, and review support interactions to ensure consistency and quality.
• Identify common pain points and document best‑practice solutions.
• Collaborate with the customer’s team to share feedback, suggest process improvements, and enhance training data.
• Maintain high standards of communication in a fast‑paced remote environment.
• Ensure data privacy and confidentiality in all interactions and documentation.

Required profile

• Strong written and verbal communication skills with a focus on clarity and empathy.
• Prior experience in customer support or a similar client‑facing role.
• Ability to adapt communication style to different audiences and platforms.
• Analytical thinking, problem‑solving ability, and keen attention to detail.
• Self‑motivated and able to work both independently and collaboratively in a remote setting.

Required skills

What we offer

• Opportunity to influence the development of cutting‑edge AI technology.
• Flexible remote work arrangement.
• Collaboration with a diverse, international team.