Remote Student Advisor

About the role

We are seeking a Remote Student Advisor to join our global education network. In this role you will engage with prospective students via phone and email, providing clear information about our academic programmes and guiding them through the enrolment process.

Key responsibilities

• Handle inbound and outbound calls, responding to enquiries from prospective students and clients.
• Provide first‑level advice, accurate programme details, and guidance on admission pathways.
• Resolve customer issues promptly and address concerns with professionalism.
• Support outbound calling campaigns to drive student recruitment and engagement.
• Maintain and follow up on leads across all acquisition channels.
• Assist sales and admissions teams during peak periods and contribute to large‑scale recruitment initiatives.

Required profile

• Strong active listening and commercial awareness.
• Excellent verbal communication and interpersonal skills.
• Patience, diplomacy and the ability to identify customer needs.
• Professional qualification as a Remote Customer Service Advisor is preferred.

Required skills

• Proficiency with CRM systems.
• Advanced knowledge of the Microsoft Office Suite.