Account Management Manager, SME & Growth, France

About the role

Airwallex, the AI-native financial operating system for global commerce, is looking for a Manager, Account Management, SME & Growth for its French market. You will lead and develop a team of four Account Managers responsible for retaining, supporting and expanding Airwallex's French customer base, and you will stay directly involved in strategic accounts, escalations, onboarding quality and growth opportunities.

Key responsibilities

• Own the team's post-sale operating model across onboarding, adoption, value realisation and expansion.
• Build practical playbooks, portfolio coverage models and operating cadences that improve customer outcomes across payments, FX, cards, spend, payouts and related products.
• Improve visibility and predictability of onboarding progress, time-to-value, product adoption, customer health, expansion pipeline, GRR, NRR, satisfaction and retention.
• Drive a repeatable, customer-led expansion motion based on validated customer needs and business triggers.
• Orchestrate complex Level 2 customer issues with Support, KYC, Risk, Product and Operations, turning recurring friction into process improvements.
• Partner with Sales, Onboarding, Support, KYC, Risk, Product and Operations to improve customer outcomes.

Required profile

• 5+ years in Account Management, Customer Success, Sales, Expansion or a related B2B commercial role.
• 2+ years of direct people management experience, ideally leading a team of 3-8.
• Proven ownership of retention, renewals, expansion, adoption, customer health or comparable outcomes.
• Strong customer-facing experience with Finance, Operations, Treasury, Procurement, E-commerce, founders or senior executives.
• Evidence of building or improving customer processes, playbooks, account segmentation, health reviews, handovers or escalation routines.
• Fluent French and professional English.
• Preferred: experience in payments, fintech, banking, KYC, AML, Risk, Compliance, strategic or multi-entity customers, pre-sales/onboarding design, and travel, e-commerce, SaaS or technology sectors.

Required skills

• Experience with NRR, GRR, churn, expansion, adoption, time-to-value or customer satisfaction metrics.
• Ability to influence Support, KYC, Risk, Product and Operations without direct authority.
• Comfort working in ambiguity, making decisions with incomplete information and collaborating across countries and time zones.

The role is based in the Paris office three days a week. Applicants should apply through the company's careers site or its official LinkedIn page.