Senior Program Manager - Identity Solutions

About the role

TOPPAN Security, the international development arm of the TOPPAN Group in the security domain, is looking for a Senior Program Manager to own the delivery of complex customer programmes within its Identity Solutions business. The role combines programme delivery, contract coordination and strong customer-facing responsibility across secure credentials and technology solutions. It is a highly collaborative position with no direct line management.

Key responsibilities

• Own assigned programmes end-to-end and hold them accountable for delivery against contractual commitments.
• Manage programme dimensions such as scope, planning, financials, contracts, supply chain, quality, risks, issues, changes and dependencies.
• Translate customer and contractual requirements into delivery plans and coordinate internal teams, local partners, suppliers and third-party contractors.
• Coordinate technical deliverables across secure credentials, document personalisation and software / technology solutions.
• Build and lead cross-functional project core teams, driving delivery through influence rather than direct authority.
• Work with Legal, Sales and Finance on contract follow-up, supplier agreements, legal risk and back-to-back coverage.
• Act as a key customer interface by phone, in writing and on site, managing expectations and supporting programme reviews.
• Represent TOPPAN during deployment phases and coordinate or supervise TOPPAN resources on customer sites.
• Maintain concise programme reporting and escalate risks or issues at the right level.
• Identify continuous-improvement opportunities and potential add-on or new-business opportunities with commercial teams.

Required profile

• Bachelor's or Master's degree in Engineering, Information Technology, Systems Engineering, Electronics or a related technical field.
• Around 7+ years of programme / project management experience owning complex, technically demanding programmes.
• Proven customer-facing experience, including expectation management and direct ownership of client relationships.
• Fluent in French and English, written and spoken; additional languages are a plus.
• Must be legally eligible to work in France.
• International travel and customer-site work are required, with roughly one trip every 1-2 months on average.

Required skills

• PMP Project Management certification, current and active.
• Strong knowledge of the end-to-end project lifecycle and a structured programme / project management framework.
• Risk, issue and change management, programme reporting and project management tools and techniques.
• Ability to read and interpret technical documentation, specifications and international standards.
• Nice to have: telecoms, IT, networks, infrastructure or systems integration experience, and experience with eID, ePassport, passport or card technologies and relevant ISO standards.