Senior IT Support Engineer

About the role

Sweep is looking for a Senior IT Support Engineer to join its IT team in Paris. This is a hands-on, operational role focused on day-to-day IT support and device logistics, keeping the helpdesk queue under control and the company's fleet and users running smoothly. It sits within the CTO's domain, alongside the IT Support Specialist, and does not cover strategy, security or compliance.

Key responsibilities

• Own the IT helpdesk and handle day-to-day support for internal users across the macOS ecosystem, in line with SLAs
• Handle full device and fleet logistics: prepare, image, configure, ship, retrieve, repair and reassign Macs and peripherals
• Run hardware onboarding and offboarding for joiners and leavers, including during peak hiring periods
• Manage device inventory and stock (spares, accessories, shipping materials) and keep it accurate
• Coordinate repairs, RMAs and returns with vendors and couriers
• Perform endpoint enrolment and management via the MDM
• Document procedures in clear, reusable runbooks and improve support processes

Required profile

• Senior, autonomous IT support / IT operations professional able to become fully operational quickly
• Strong track record in device lifecycle, fleet logistics and high-volume helpdesk operations
• Comfortable working on-site and handling hardware logistics in person
• Experience in a fast-paced, remote-friendly company
• Fluent in English and French, with good problem-solving skills and attention to detail
• Reliable, self-organised, collaborative and oriented toward velocity

Required skills

• Hands-on experience with the macOS ecosystem
• MDM tools such as Jamf, Kandji or Mosyle

What we offer

• A hybrid work model with offices in France (Paris, Montpellier), the UK (London) and the US (Denver)
• The chance to play a real part in the company's growth over the next chapter