Internal Tech Support Specialist I

About the role

SBS is looking for an IT Helpdesk Support Specialist based in Courbevoie, France. The specialist provides technical assistance for computer systems, software and hardware, maintains the IT stock and acts as the first point of contact for IT issues, resolving them and representing the local offices and internal clients.

Key responsibilities

• Provide first-level support for technical problems and service requests via tickets, email, chat and in person, and document every issue and resolution in the ticketing system.
• Help set up, install and configure hardware, software and peripherals, and assist with new employees' accounts, workstations and accessories.
• Troubleshoot and resolve issues with systems, software, hardware and networks, remotely and in person.
• Train employees on IT systems and applications, and collaborate with colleagues from other departments on complex issues.
• Maintain IT stock, carry out annual stock counts, and create and keep up to date technical documentation and user guides.
• Take part in IT projects and perform other related duties as assigned.

Required profile

• Associate or bachelor's degree in computer science, information systems or a related field, or equivalent experience.
• 3 to 5 years of experience in a helpdesk or technical support role within a multi-site international corporation.
• Strong problem-solving and communication skills, ability to work independently and in a team, and strong organisational and time-management skills.
• Fluent French and English.

Required skills

• Windows 10/11, macOS, Intune, Jamf, Jamf-Connect, Microsoft 365 administration (Exchange, Teams, Outlook, OneDrive, SharePoint), Trellix/Defender antivirus, Global Protect VPN, Microsoft Entra ID and on-premise Active Directory.
• Nice to have: basic Linux, firewall rules, site-to-site VPN.
• Experience with ticketing systems; ITIL or similar certification is a plus.

The work environment involves internal clients in Central Europe and occasionally worldwide, with hybrid work possible but at least three days per week on site depending on the site structure. The employer offers health coverage, retirement plans, paid time off, flexible work, career development and competitive pay.