Senior IT Support Engineer (Freelance)

About the role

Sweep, a climate-tech company helping companies manage their climate impact, is looking for a freelance Senior IT Support Engineer based in Paris. The role reinforces IT operations for a defined period, taking over day-to-day IT support and device logistics so the internal team can run smoothly during a busy period. It is an operational, hands-on mission, not an architecture, security or management role.

Key responsibilities

• Clear the IT helpdesk backlog and provide day-to-day support for internal users across the macOS ecosystem, in line with existing SLAs.
• Handle device and fleet logistics: prepare, image, configure, ship, retrieve, repair and reassign Macs and peripherals.
• Run hardware onboarding and offboarding for joiners and leavers, including during peak waves.
• Manage device inventory and stock (spares, accessories, shipping materials) and keep it accurate.
• Coordinate repairs, RMAs and returns with vendors and couriers.
• Perform endpoint enrolment and management via the MDM.
• Document procedures in clear, reusable runbooks.

Required profile

• Senior, fully autonomous IT support / IT operations professional, productive from day one with no ramp-up.
• Strong track record in device lifecycle, fleet logistics and high-volume helpdesk operations.
• Comfortable working on-site and handling hardware logistics in person.
• Experience in a fast-paced, remote-friendly company.
• Fluent in English and French, with excellent written and spoken skills.
• Reliable, self-organised, collaborative and detail-oriented, with good problem-solving skills.

Required skills

• Deep hands-on experience with the macOS ecosystem.
• MDM tools such as Jamf, Kandji or Mosyle.

What we offer

• A clearly scoped, hands-on mission with real autonomy and clear objectives.
• Duration of approximately 6 months, reviewed at term.
• On-site work in Paris, with possible travel to Montpellier and London offices (expenses covered).
• Start date as soon as possible.