Principal Customer Success Manager – 7‑Month Fixed‑Term (Paris)

About the role

LinkedIn is seeking a Principal Customer Success Manager to join its Hiring Solutions team in Paris on a 7‑month fixed‑term contract. The role combines strategic advisory, data‑driven insights and AI‑enabled enablement to help customers extract measurable value from LinkedIn’s recruiting products.

Key responsibilities

• Partner with customer stakeholders to ensure effective onboarding, adoption and engagement with LinkedIn Hiring solutions.
• Collaborate with sales teams to drive retention, mitigate churn risk and deliver ROI through success plans and business reviews.
• Act as a trusted strategic advisor, aligning product usage with customer business objectives.
• Provide data‑based insights, best‑practice recommendations and education to improve recruiter efficiency.
• Champion AI‑powered tools such as Hiring Assistant and Co‑Pilot, guiding customers through AI‑assisted search and messaging.
• Monitor usage metrics, identify low‑utilisation areas and implement adoption‑boosting strategies.
• Work cross‑functionally with Account Directors, Global Services and Product teams to deliver a unified experience and influence product improvements.
• Focus on measurable outcomes, including higher job‑fill rates and improved candidate quality.

Required profile

• 7+ years of experience in Customer Success, Account Management or related client‑facing roles.
• Proven ability to manage strategic relationships and drive adoption of SaaS solutions.
• Strong analytical mindset with experience translating usage data into actionable recommendations.
• Excellent communication skills and ability to influence senior stakeholders.

Required skills

• No specific technical skills listed in the posting.