Partner Launch & Customer Success Lead

About the role

We are seeking a Partner Launch & Customer Success Lead to drive the rollout and long‑term adoption of an AI‑powered fitness solution across enterprise gym networks in France. You will act as the primary liaison between partners, operations, product, and marketing, ensuring a smooth transition from signed contracts to active platform usage.

Key responsibilities

• Own the end‑to‑end launch process for new gym partners, coordinating timelines and cross‑team activities.
• Develop and maintain standardized launch playbooks for scalable rollouts.
• Design and deliver onboarding and enablement programs for trainers and managers, including training sessions and activation materials.
• Coordinate in‑gym activation initiatives such as QR campaigns, demos, and member engagement events.
• Monitor adoption metrics, build performance dashboards, and report on member penetration, engagement, and retention.
• Collect structured partner feedback and collaborate with product teams for continuous improvement.
• Optimize launch and activation processes to support multi‑location expansion.

Required profile

• Strong experience in project or operational management with multiple stakeholder coordination.
• Proven background managing enterprise clients, strategic partnerships, or multi‑location business relationships.
• Ability to design scalable operational frameworks, playbooks, and repeatable processes.
• Excellent communication and relationship‑building skills with internal and external stakeholders.
• Analytical mindset with experience tracking performance metrics and driving data‑informed improvements.
• Experience working in cross‑functional environments involving product, marketing, operations, and engineering.
• Exposure to franchise models, multi‑site businesses, or distributed operational networks is a plus.

Required skills

What we offer

• Opportunity to shape partner success for a leading AI‑driven fitness platform.
• Collaborative, fast‑paced environment with cross‑functional teams.
• Impactful role influencing product adoption at scale.