Helpdesk System Administrator

About the role

We are looking for a Helpdesk System Administrator to join a fast‑growing international technology environment. The role is fully remote and focuses on keeping teams, devices, and digital tools operating efficiently across multiple regions.

Key responsibilities

• Manage the complete corporate hardware lifecycle: procurement, configuration, inventory, and international shipping.
• Configure and maintain macOS devices using Apple Business Manager and Mobile Device Management (MDM) solutions.
• Support employee onboarding and offboarding by handling accounts, permissions, access rights, and equipment allocation.
• Provide day‑to‑day helpdesk support in English and Ukrainian, troubleshooting technical issues.
• Administer access, subscriptions, renewals, and invoices for a wide range of business applications.
• Perform access reviews and support basic security initiatives such as phishing prevention and awareness activities.
• Maintain documentation, update internal knowledge bases, and improve IT processes and workflows.
• Collaborate with internal teams and external suppliers to ensure smooth technology operations.

Required profile

• Hands‑on experience in IT support, helpdesk, system administration, internships, or a related technical field.
• Strong familiarity with macOS and interest in deepening Apple ecosystem skills.
• Understanding of networking fundamentals, OSI model concepts, protocols, and common security considerations.
• Ability to diagnose technical issues systematically and communicate clear solutions.
• Organizational skills to prioritize tasks independently.
• English proficiency at B1‑B2 level with confidence communicating with international users and suppliers.
• Customer‑oriented mindset with excellent communication and problem‑solving abilities.

Required skills

• macOS administration
• Apple Business Manager
• Mobile Device Management (MDM) solutions
• Ticketing platforms / IT service management tools
• Networking fundamentals (OSI model, protocols)
• Basic automation tools

What we offer

• Mentorship and exposure to over 100 business applications.
• Opportunities for professional growth in IT infrastructure and system administration.
• Fully remote work environment with an international team.