GMA Contract Manager

About the role

ATR, the world's leading manufacturer of regional turboprop aircraft, is looking for a GMA Contract Manager to join its Customer Support team in Toulouse and strengthen a team of seven colleagues. This is an account management position focused on managing customer relationships and contractual commitments.

Key responsibilities

• Manage and develop relationships with customers from the portfolio, supporting them through the life of their contracts (start, termination, etc.) and acting as the main contact for GMA-related topics.
• Coordinate and monitor the processes followed by internal operational departments.
• Identify deviations, abuse, default or breach of contract and build a strategy and action plan to recover operational and financial performance.
• Carry out regular contract reviews internally with operational departments and externally with customers.
• Implement and monitor contracts in the ATR IT system (SAP) so operational departments can track contract-related orders.
• Monitor debt and payment terms, invoice services covered by contracts (monthly and per-event invoices), issue quotes, notifications and invoices for costs and expenses not covered by contracts, and perform relevant reconciliations.

Required profile

• Study field of business, law, economics with a technical background, or engineering school with commercial experience.
• Minimum 5 years of experience.
• Customer-oriented, proactive, autonomous and willing to learn.
• Ability to coordinate stakeholders, dig into details while keeping the big picture, and experience in budget management or profit centers.
• Advanced level of English; general knowledge of aircraft and the aeronautical industry.

What we offer

• Competitive compensation including profit and success sharing and an employee savings plan.
• Work-life balance with remote working, a sixth week of paid leave and extra days off for family events.
• Supplementary health and welfare coverage.
• Career paths and development programs in soft and hard skills.
• CSE activities (family and employee events, travel, vacation camps).

The recruitment process involves a digital assessment, an interview with the recruiter, and a second interview with the HR recruiter.