Key Lead - Hollister Store, Rouen

About the role

Abercrombie & Fitch is hiring a Key Lead for its Hollister store in Rouen (Docks 76). The Key Lead acts as Floor Supervisor, guiding and coaching Brand Reps and Stock Associates so that store operations run smoothly and customers receive a quality in-store experience. The role is part of the store leadership team, focused on customer experience and daily sales targets.

Key responsibilities

• Perform opening and closing routines.
• Operate register and point-of-sale systems.
• Fulfill omni-channel orders.
• Demonstrate product knowledge and brand awareness while driving sales.
• Build and maintain visual displays.
• Analyse reporting to inform decisions.
• Protect store assets and carry out inventory control.
• Represent the brand and embody company culture and values.

Required profile

• High school diploma or G.E.D. equivalent preferred.
• At least 1 year of retail experience preferred; no supervisory or management experience required.
• Fluency in English and French (CEFR B2).
• Availability of at least 20-25 hours per week, including Saturdays, Sundays and some holidays, with longer hours during peak periods.
• Strong customer focus, interpersonal and communication skills, knowledge of current fashion trends, and a strong work ethic.

What we offer

• Full-time starting rate of 24,950.28 EUR per year (35 hours per week).
• Quarterly sales incentive bonus and merchandise discount.
• Training and development, career advancement opportunities and the chance to become a Brand Affiliate.