Customer Service Specialist – Remote (up to $160/hr)

About the role

Mercor is seeking a remote Customer Service Specialist to support AI research labs by reviewing domain‑specific documents. The role is contract‑based and offers a competitive hourly rate, allowing you to work independently while contributing to high‑impact projects.

Key responsibilities

• Review and assess domain‑specific documents for quality, accuracy, and relevance.
• Provide structured feedback to improve document evaluation processes.
• Apply strong analytical skills to support project outcomes.
• Work asynchronously to meet deadlines and enhance service delivery.
• Collaborate with cross‑functional teams to ensure consistency with guidelines.

Required profile

• Bachelor's degree (minimum).
• At least 2 years of professional experience in a relevant field.
• Excellent attention to detail and ability to follow structured guidelines.
• Eligibility to work from the United States, Europe, the United Kingdom, or Canada.

Required skills

• Proficiency in Microsoft Excel.
• Proficiency in Microsoft PowerPoint.
• Proficiency in Microsoft Word.

What we offer

• Competitive hourly rate ranging from $80 to $160.
• Fully remote work with flexible scheduling.
• Opportunity to contribute to cutting‑edge AI research projects.