Customer Service & Administration Specialist

About the role

OWAY, a family‑owned professional agricosmetics brand, is seeking a Customer Service & Administration Specialist to ensure smooth customer relations, order processing and internal administrative activities. The role bridges customers, internal teams and international stakeholders to deliver a high‑quality experience.

Key responsibilities

• Handle customer inquiries by phone and email promptly and professionally.
• Enter, verify and monitor orders and customer data in SAP or similar systems.
• Prepare quotations, product sheets and promotional materials.
• Track and resolve customer complaints and non‑conformities.
• Coordinate with headquarters on product availability, promotions and commercial policies.
• Maintain customer records and generate basic sales and service reports.
• Manage invoicing processes for salons and support HR with administrative tasks.
• Issue invoices, extract key financial data from SAP, and assist customers with invoicing, payments and disputes.
• Monitor scheduled payments, follow‑up on overdue accounts and reconcile client statements.

Required profile

• Bilingual fluency in French and English.
• Strong organizational skills with high attention to detail.
• Excellent written and verbal communication abilities.
• Ability to juggle multiple tasks in a dynamic environment.
• Proactive, problem‑solving mindset and team‑oriented attitude.

Required skills

• Experience using SAP or comparable administrative systems.