French-speaking Customer Care Representative – Remote

About the role

TalentWorldGroup is seeking French‑speaking Customer Care Representatives to provide remote support for a mobile phone rental service in France. You will handle inbound calls, answer user questions, and ensure a smooth rental experience while working from your home office.

Key responsibilities

• Answer inbound customer support calls in French and English.
• Assist users with inquiries related to mobile phone rentals and related services.
• Communicate clearly, professionally, and courteously.
• Resolve customer issues efficiently and document each interaction.
• Follow internal processes and maintain high service standards.

Required profile

• Fluent French (C2) and strong English (C1).
• Previous experience in customer support or call‑center environments.
• Proven ability to handle inbound calls and solve problems.
• Self‑motivated and comfortable working independently in a remote setting.

Required skills

• Operating system: Windows 11 or macOS 14.

What we offer

• Fully remote, flexible work schedule (3–4 hours per day, Monday‑Friday, 09:00‑18:00 CEST).
• Freelance cooperation agreement with potential for long‑term projects.
• Hourly rate of €11, plus performance‑based bonuses and paid leave hours.
• One‑day paid training and structured onboarding.