Travel Operations Coordinator – Luxury Travel

About the role

Queen of Clubs is seeking a proactive Travel Operations Coordinator to join its Paris office. You will be the primary point of contact for high‑net‑worth clients, elite suppliers, and internal teams, ensuring flawless execution of luxury travel experiences.

Key responsibilities

• Monitor active bookings and handle urgent requests during your shift.
• Confirm next‑day services with suppliers and communicate updates to on‑site clients.
• Conduct thorough handovers with the outgoing Duty Manager.
• Escalate critical issues to leadership and the Quality Department.
• Utilise internal ERP/CRM tools to track services and maintain accurate records.

Required profile

• Calm, energetic and resourceful under pressure.
• Clear and courteous communicator, both verbally and in writing.
• Meticulous attention to detail and confident problem‑solver.
• Fluent in English; additional languages are a plus.
• Flexible to work outside standard hours and be on‑call.

Required skills

What we offer

• A central role in maintaining gold‑standard service for elite clientele.
• Professional development through structured training (phone etiquette and duty procedures).
• Dynamic, fast‑paced luxury operations team with clear SOPs and reporting tools.
• Requirement to already reside in Paris.