Technicien HelpDesk (F/H)
CO-MARTIN · Puteaux
Job description
About the role
The HelpDesk Technician will provide first‑line support to internal users, ensuring that all requests are handled according to established procedures and under the supervision of the service manager.
Key responsibilities
- Answer user inquiries received via telephone and email.
- Follow existing support procedures while documenting each interaction.
- Gather accurate information by asking precise questions and restating the issue to confirm understanding.
- Escalate more complex problems to higher‑level teams when necessary.
Required profile
- Strong communication skills in French, both written and verbal.
- Ability to work methodically within defined processes.
- Customer‑focused attitude with a willingness to assist users promptly.
Required skills
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Published 3 days ago
Expires 1 month from now
9 views · 0 interested
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CO-MARTIN
Puteaux