French-Speaking Customer Service & Sales Associate

About the role

Partao is building a global marketplace for heavy-machinery parts, connecting buyers and sellers across the industry. It is looking for a motivated Customer Service & Sales Associate to act as the main contact for French-speaking customers, handling enquiries and orders while running direct B2B sales and optimising inbound sales as part of its lead generation strategy. Only candidates who speak French at C1 level or above and English at A2 level or above should apply.

Key responsibilities

• Customer service: answer French customer enquiries by email, phone and the ticketing system, support orders, deliveries, returns and replacements, coordinate with suppliers and internal teams, and keep accurate case records.
• Lead generation and prospecting: identify and qualify new B2C and eventually B2B leads in France, support cold calls, emails and LinkedIn outreach, and maintain CRM records.
• Sales development: run initial outreach and discovery calls, present Partao's value proposition, nurture leads, convert enquiries into orders and book meetings for senior sales managers.
• Tools and optimisation: help launch and test new digital lead generation tools, monitor performance, contribute to sales automation workflows and reporting dashboards.
• Market insights: gather feedback from French customers and prospects and share market intelligence and recurring issues with the wider team.

Required profile

• French at C1 level or above (written and spoken); English at A2 level or above.
• Customer service experience.
• Advantageous: experience in sales, operations, procurement, order processing or supply chain.
• Strong attention to detail, multitasking under pressure, problem-solving mindset and self-starter attitude.
• Bonus points: degree in business, economics, marketing or a related field; CRM or ticketing tool experience; strong interest in B2B sales, business development and digital tools; ambition to grow in a fast-paced start-up.

Required skills

• Proficiency with spreadsheets and data tracking tools (Excel, Google Sheets).
• High integrity and comfort handling customer data.

What we offer

• A pivotal customer-facing role in a growing, VC-backed start-up, with exposure to B2B and B2C growth strategies.
• High autonomy and direct impact on French market expansion.
• A flat hierarchy, entrepreneurial culture and data-driven, transparent environment.
• Exposure to international markets and cross-functional teamwork.