Desktop Support Engineer (Level 1) – On‑site France

About the role

We are a technology services company delivering on‑site IT support across France. As a Level 1 Desktop Support Engineer you will be the first point of contact for end‑users, ensuring their hardware, software and network issues are resolved quickly and efficiently.

Key responsibilities

• Provide first‑level, on‑site support for desktops, laptops, peripherals and network connectivity.
• Diagnose and resolve hardware, software and network problems.
• Use remote support tools and ticketing systems to log incidents, track progress and escalate complex cases.
• Assist with installation, configuration and maintenance of desktop systems and related hardware.
• Coordinate with higher‑tier support teams for escalations and follow‑up.
• Maintain an accurate inventory of IT assets and document support activities.

Required profile

• Strong customer‑service orientation and problem‑solving abilities.
• Ability to work on‑site in France and participate in rotational support schedules.
• Prior experience in a corporate support engineering role is preferred.

Required skills

• Proficiency with Windows operating systems and desktop management.
• Hands‑on experience troubleshooting hardware and network issues.
• Familiarity with remote support tools and ticketing systems.
• Knowledge of Active Directory and IT asset management.

What we offer

• Opportunity to work with a dynamic, supportive on‑site team.
• Professional growth through diverse IT support challenges.
• Collaborative environment that encourages innovation.