Corporate Service Centre Agent - French Speaking (Deliveroo for Work)

About the role

Deliveroo for Work (DfW) is the B2B arm of Deliveroo, helping businesses manage corporate catering and employee food perks. As a Corporate Service Centre Agent in the Paris office, you will be the first point of contact for corporate clients, balancing client care with commercial growth. You will handle onboarding, account queries and escalations, mostly in the French market, and grow and retain the SMB portfolio. The role is hybrid (at least three days a week in the office) and requires some shift work to cover companies in the UAE, Italy, France and Belgium. It runs 37.5 hours per week, Monday to Friday, 8:00 am to 8:00 pm.

Key responsibilities

• Care (50%): onboard new clients, handle account queries and educate clients on the platform by email and telephone, and resolve escalations efficiently.
• Commercial (50%): support Corporate Account Managers with reporting, auditing and data entry, identify upselling opportunities with existing accounts, track spend and engagement, support renewals and flag retention risks early.

Required profile

• Native or fluent English and French.
• Experience in customer service and account management, with commercial awareness and confidence in upselling and building client relationships.
• Organised, customer-focused and able to think on your feet to solve complex issues.
• Team-oriented and adaptable to day-to-day changes.
• Ability to use AI tools.

Required skills

• Strong understanding of Excel.
• Excellent verbal and written communication.

What we offer

• Annual base salary of 30,800 EUR plus up to 7,700 EUR yearly bonus based on performance.
• Benefits vary by country and include healthcare, well-being, parental leave, pensions and generous annual leave.