Care Expert – Member Support

Alan · Metz

Senior 🇬🇧 English

Job description

About the role

Alan is looking for a Care Expert to turn member requests into delightful experiences, acting as a trusted guide through the French healthcare system and corporate health insurance services.

Key responsibilities

Provide meaningful, swift, and accurate solutions to members via email, chat, and call‑back.
Explain the French healthcare system and address the specific needs of B2B partners.
Identify and implement process improvements, lead care projects, and share insights with the team.
Guide and inspire colleagues, helping shape the future of Care at Alan.

Required profile

Genuine passion for helping others and solving member challenges.
Full professional proficiency in French and English (written and spoken).
Comfort with digital tools and multi‑channel communication (email, chat, phone).
Empathetic, calm presence with strong initiative and collaborative mindset.
Bonus: knowledge of the French healthcare system (training provided if needed).

Questions fréquentes

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Published 2 weeks ago

Expires 1 month from now

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Alan

Metz

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