Benefits Operations Specialist

About the role

This fully remote position supports a global, distributed HR operations environment, focusing on the seamless administration of international employee benefits. You will work with employees and clients across multiple countries, ensuring accurate enrollment, invoicing, and communication of benefits programs.

Key responsibilities

• Provide high‑quality support for benefits queries, coverage details, and enrollment issues via Zendesk and email.
• Manage ticket queues, resolve escalations, and maintain accurate data across several HR systems.
• Execute day‑to‑day benefits processes such as invoicing, billing, enrollment changes, and platform updates.
• Collaborate with internal teams to understand client needs and deliver consistent solutions.
• Maintain and update operational documentation, SOPs, and internal knowledge bases.
• Identify and propose process improvements and automation opportunities.
• Conduct research and contribute to structured knowledge documentation.
• Support continuous improvement of benefits programs through data analysis and operational feedback.

Required profile

• Experience in HR Operations or Benefits Administration, preferably in a global or EOR/PEO setting.
• Strong understanding of employee benefits processes, including enrollment, invoicing, and plan administration.
• Proficiency with ticketing systems such as Zendesk.
• Excellent attention to detail and ability to manage complex data across multiple platforms.
• Strong organizational, time‑management, and multitasking abilities.
• Customer‑focused communication skills, both written and verbal.
• Ability to work independently in a fast‑paced, fully remote environment.
• Analytical mindset for identifying patterns and improvement opportunities.
• Fluent English, both written and spoken.

Required skills

• Zendesk