Workplace Support Technician

About the role

As a member of the Workplace Service Desk Team, you will be the first point of contact for employees worldwide, providing front‑line technical assistance to keep daily operations running smoothly. You will resolve incidents, deploy hardware, and ensure compliance with global IT standards and security policies.

Key responsibilities

• Receive, qualify, and process support requests via phone, email, or ticketing system.
• Perform Level 1 and Level 2 diagnostics for hardware, software, and network issues.
• Escalate complex cases to Level 3 engineers or specialised teams.
• Install, configure and deploy workstations (macOS, Windows, Linux) and peripherals.
• Execute software updates, preventive maintenance and maintain the IT asset inventory.
• Enforce security policies, including antivirus compliance, patch management and basic access controls.

Required profile

• Strong ability to translate technical jargon into clear, user‑friendly language.
• Analytical mindset with solid problem‑solving skills.
• High level of discretion and confidentiality when handling employee data.

Required skills

• Proficiency with Google Workspace and Microsoft 365.
• Experience deploying and supporting macOS, Windows and Linux workstations.
• Basic knowledge of network architectures, VLANs and hardware troubleshooting.
• Familiarity with Active Directory, Group Policies and identity management (Okta is a plus).
• Understanding of antivirus solutions, patch management and IT security best practices.