Senior Customer Success Manager

About the role

Cato Networks is the converged network and security cloud for the AI era, helping enterprises defend against AI-driven attacks while using AI. As a Senior Customer Success Manager for the French region, you will be a trusted advisor to top customers from deployment through renewal, inspiring and supporting their adoption and expansion.

Key responsibilities

• Keep the assigned accounts healthy so customers stay and grow and realise the full value of their investment
• Build strong relationships with key customer stakeholders and with Cato's Sales, Customer Success, R&D and Support Engineering teams
• Own and run the post-sales motion, including QBRs, product adoption maturity assessments, renewals and upsells

Required profile

• 5+ years of experience, ideally in Customer Success or sales at a high-growth SaaS or technology vendor
• Experience with Networking, Security or AI software solutions
• Curiosity about customers' business needs, creativity in finding sustainable paths forward, and empathy in connecting with customers
• Very well organised, able to work in a fast-paced environment, and able to travel up to 25% of the time

Required skills

• Excellent customer communication and presentation skills
• Ability to listen deeply to customer needs and find sustainable solutions
• Ability to influence and persuade at all levels and become a Trusted Advisor
• Effective problem solving with ownership of issues