Senior Account Manager – Paris

About the role

Bigblue is looking for a Senior Account Manager to own the relationship with its most promising European D2C brands. Based in Paris and working in a hybrid model, you will help merchants scale their logistics while delivering a five‑star customer experience.

Key responsibilities

• Build and maintain long‑term partnerships with strategic merchant accounts.
• Act as a trusted advisor, linking service, cost and performance topics to business impact.
• Define improvement plans based on data analysis and monitor customer feedback.
• Identify new partnership opportunities, lead cross‑selling and upselling initiatives.
• Support merchants in day‑to‑day use of Bigblue’s services and translate insights into product and operational improvements.
• Proactively detect signals of dissatisfaction and implement corrective actions.

Required profile

• At least 5 years of experience in a customer‑facing role with regular stakeholder interactions.
• Native‑level French and professional proficiency in English.
• Growth mindset with a strong interest in the logistics market.
• Comfortable analyzing data and presenting insights during business reviews.
• Based in Paris or willing to relocate.

Required skills

• Advanced Excel skills.