Omnichannel Project Manager

About the role

The Omnichannel Project Manager will drive Guerlain’s omnichannel strategy, ensuring a seamless and integrated client experience across all touchpoints. This role is central to the brand’s transformation, focusing on projects that boost client engagement and reinforce Guerlain’s premium positioning.

Key responsibilities

• Lead omnichannel projects from concept through implementation, aligning them with business objectives and brand strategy.
• Collaborate with retail, digital, marketing and other internal teams to define scope, requirements and deliverables.
• Monitor progress, identify risks and implement corrective actions to meet timelines, budgets and quality standards.
• Serve as the bridge between technical teams and business stakeholders, translating needs into technical specifications.
• Analyze performance data to continuously improve the omnichannel client experience and uncover new opportunities.

Required profile

• Master’s degree (Bac +5) in Business, Marketing, Project Management or a related field.
• At least 3 years of project‑management experience, preferably in retail, digital or CRM environments.
• Proven ability to manage complex, multi‑stakeholder projects.
• Strong analytical, communication and presentation skills.
• Fluent in English and French.

Required skills

• Experience with CRM systems.
• Familiarity with digital marketing tools.