Night Shift Team Leader – Hub Operations

About the role

The Night Shift Team Leader will oversee daily sorting operations in a high‑volume hub, ensuring parcels are processed efficiently, quality standards are met, and cost targets are achieved. This position also serves as the deputy to the Operations Manager, guaranteeing seamless continuity across inbound, sorting, and outbound flows.

Key responsibilities

• Lead and coordinate inbound, sorting, and outbound activities during the night shift.
• Monitor real‑time flow, adjust manpower, and ensure proper use of sorting equipment.
• Drive KPI performance: throughput, scan compliance, error rate, and dispatch timeliness.
• Conduct shift briefings, track attendance, productivity, and discipline.
• Analyse shift performance, identify root causes of delays or mis‑sorts, and implement corrective actions.
• Act as Operations Manager when absent, handling escalations, staffing shortages, and system issues.
• Enforce safety protocols and compliance with SOPs and labor regulations.

Required profile

• Experience in a sorting centre, hub, or high‑volume warehouse environment.
• Proven ability to lead teams of 20–50+ operators.
• Strong understanding of operational KPIs such as productivity, quality, and cost per parcel.
• Ability to make fast decisions under pressure and manage volume fluctuations.
• Excellent problem‑solving, analytical, and communication skills.

Required skills

• WMS (Warehouse Management System) proficiency.
• Familiarity with automated or semi‑automated sorting systems.
• Experience using performance dashboards for operational monitoring.

What we offer

• Dynamic night‑shift environment with opportunities for career growth.
• Competitive compensation and benefits package.
• Supportive team culture focused on continuous improvement.