Logistics Quality Improvement Manager

About the role

The Logistics Quality Improvement Manager will lead the diagnosis and optimisation of warehouse, transportation and delivery‑station processes. You will work closely with frontline teams to eliminate waste, reduce quality risks and enhance the overall customer experience.

Key responsibilities

• Diagnose and optimise inbound receiving, put‑away, picking, checking, packing, handover, transportation, station sorting and last‑mile delivery processes.
• Identify non‑value‑added activities, bottlenecks, quality risks and high‑frequency exceptions, and develop optimisation plans.
• Apply lean tools such as Value Stream Mapping, Kaizen, 5S, Standard Work, Root‑Cause Analysis and PDCA to drive simplification and standardisation.
• Collaborate with warehouse, transportation, delivery‑station and service‑provider teams to improve SOPs, operating standards and exception‑handling mechanisms.
• Track execution of improvement actions, ensure issue closure and monitor impact on efficiency, fulfillment stability and customer satisfaction.

Required profile

• More than 3 years of experience in lean management, process optimisation, operational improvement, warehousing or logistics on‑site management.
• Familiarity with warehouse, transportation or delivery‑station operations; frontline improvement experience preferred.
• Strong on‑site problem identification, logical analysis and improvement execution capabilities.
• Effective communication skills to work with frontline teams and cross‑functional partners.

Required skills

• Value Stream Mapping (VSM)
• Kaizen
• 5S
• Standard Work
• Root‑Cause Analysis
• PDCA (Plan‑Do‑Check‑Act)

What we offer

• Competitive salary and benefits.
• Great location and supportive, people‑first culture.
• Access to global projects, learning opportunities and an inclusive environment.
• Commitment to diversity, equity and inclusion.