Logistics Quality Improvement Manager

About the role

The Logistics Quality Improvement Manager will lead the diagnosis and optimisation of key warehouse, transportation and delivery‑station processes. You will work closely with frontline teams to eliminate waste, reduce bottlenecks and raise the overall quality of fulfilment operations.

Key responsibilities

• Analyse end‑to‑end logistics processes including inbound receiving, put‑away, picking, checking, packing, handover, transportation, station sorting and last‑mile delivery.
• Identify non‑value‑added activities, efficiency bottlenecks, quality risks and high‑frequency exceptions, and develop optimisation plans.
• Apply lean tools such as Value Stream Mapping, Kaizen, 5S, Standard Work, Root Cause Analysis and PDCA to drive simplification, standardisation and continuous improvement.
• Collaborate with warehouse, transportation, delivery‑station and service‑provider teams to enhance SOPs, operating standards and exception‑handling mechanisms.
• Monitor the execution and impact of improvement actions, ensure issue closure and improve operational efficiency, fulfillment stability and customer experience.

Required profile

• Minimum 3 years of experience in lean management, process optimisation, operational improvement, warehousing or logistics on‑site management.
• Familiarity with warehouse, transportation or delivery‑station operations; frontline improvement experience is preferred.
• Strong on‑site problem identification, logical analysis and improvement execution capabilities.
• Excellent communication skills to work with frontline teams and cross‑functional partners.

Required skills

• Value Stream Mapping (VSM)
• Kaizen
• 5S
• Standard Work
• Root Cause Analysis
• PDCA (Plan‑Do‑Check‑Act)

What we offer

• Competitive salary and great location.
• Supportive, people‑first culture with global project exposure.
• Learning opportunities, inclusive environment and commitment to diversity.