Key Lead – Retail Store Supervisor

About the role

The Key Lead ensures every customer receives a high‑quality in‑store experience. Acting as the floor supervisor, you will guide Brand Representatives and Stock Associates while contributing to the store leadership team.

Key responsibilities

• Perform opening and closing routines.
• Operate Register/Point of Sale (POS) systems.
• Fulfill OMNI‑Channel orders.
• Demonstrate product knowledge and brand awareness while driving sales.
• Build and maintain visual displays.
• Analyze reporting to inform decision‑making.
• Protect store assets and perform inventory control.
• Represent the brand and exemplify company culture and values.

Required profile

• Strong customer‑focus and service orientation.
• Leadership and coaching ability for store teams.
• Proven capability to drive sales performance.
• Analytical mindset for interpreting reports.
• Attention to detail in visual merchandising and inventory.
• Brand ambassador mindset aligned with company values.

Required skills

• Operation of Point of Sale (POS) systems.
• Processing OMNI‑Channel orders.
• Sales and performance reporting analysis.
• Visual merchandising and display creation.
• Inventory control procedures.