Gestionnaire de Recouvrement – Procédures Collectives

About the role

Within Orange Business' Global Support Performance France, the Customer Financial Relations department handles collection, litigation, financial analysis for enterprise mobile services, and billing. The manager will oversee collective procedure cases, mainly judicial recovery and liquidation, ensuring legal deadlines are met, preparing necessary documents, and communicating with all stakeholders.

Key responsibilities

• Conduct in‑depth analysis and processing of collective procedure dossiers.
• Declare and follow‑up claims with judicial representatives within prescribed timeframes.
• Manage case progression using the dedicated tracking tool.
• Maintain relationships with clients, internal teams (DGP/DEF), and external judicial agents.
• Handle complex cases and provide personalized monitoring of ongoing activities.

Required profile

• Agility and versatility to work across multiple markets (consumer and enterprise) with varied interlocutors.
• Strong client‑centric mindset and ability to decipher key dossier elements.
• Autonomous, adaptable to change, and comfortable with remote communication tools.
• Quick learner for new information systems.
• Excellent written and oral French communication skills.

Required skills

• Good knowledge of client information systems (Hermione, Frégate, Sacre, Intrafact, etc.).
• Understanding of French collective procedure law.
• Proficiency with standard office and digital tools.
• High level of rigor, organization, and attention to detail.
• Familiarity with Orange products and services.

What we offer

• Global opportunities to collaborate with multinational teams.
• Flexible hybrid working model combining office and remote work.
• Professional development programs and up‑skilling opportunities.
• Career growth through internal mobility.
• Inclusive culture with health, well‑being, and diversity initiatives.