Front Office Agent – Luxury Mountain Retreat

About the role

We are seeking a versatile Front Office Agent to become the central hub of coordination for our boutique mountain retreat. Working closely with the Head of Relationships and the Hotel Director, you will ensure a seamless, high‑end experience for guests and internal teams across all properties.

Key responsibilities

• Act as the primary reference point for smooth operations between Housekeeping, Drivers/Maintenance, and Service teams.
• Manage check‑in and check‑out processes, including private apartments, welcoming guests, handling luggage, ID verification, and presenting menus and dietary options.
• Provide concierge services such as restaurant, transport, and event bookings, especially for VIP guests, and keep the services directory up to date.
• Coordinate operational logistics with the Driver & Maintenance team and oversee parking allocation for guests and staff.
• Support stock management with Housekeeping (consumables, uniforms, guest amenities) and assist with back‑office administrative tasks and daily reporting.
• Actively upsell spa, dining, and experience services to enhance guest satisfaction and drive revenue.
• Manage front‑office systems (PMS and integrations) and participate in weekly operational meetings.

Required profile

• Proven experience in a front‑office or guest‑facing role, preferably in starred or luxury establishments.
• Advanced proficiency in English and French.
• Strong sense of service, rigor, organization, and attention to detail.
• Hands‑on, versatile, solutions‑oriented mindset with a collaborative spirit.
• Valid driving licence (own car preferred) and legal right to work in France (EU citizenship or valid residence/work permit).

Required skills

• Proficiency with hotel Property Management System (PMS).
• Competence in general office tools (e.g., Microsoft Office).

What we offer

• Permanent contract (CDI) with a 42‑hour work week over 6 days.
• Gross salary of €2,350 per month.
• Opportunity to grow and expand your role within a small, dynamic, and artistic team.
• Exceptional setting in the mountains of Megève, combining art, culture, wine, and hospitality.