Founding Account Manager – Customer Success

About the role

We are seeking a founding Account Manager to shape and own the post‑sale customer success function for a fast‑growing SaaS company. In this remote‑first position you will design the end‑to‑end customer journey, from onboarding through expansion and renewal, and act as a trusted advisor to senior stakeholders.

Key responsibilities

• Define and execute the post‑sale customer journey, ensuring smooth onboarding, activation, and renewal.
• Own a portfolio of strategic enterprise customers, driving net revenue retention through upsell and cross‑sell opportunities.
• Lead renewal conversations with commercial confidence and proactively manage churn risk.
• Collaborate with enablement, product, and go‑to‑market teams to maximize adoption and value extraction.
• Serve as the voice of the customer, feeding insights back into product and strategy.
• Build and execute quarterly account plans to exceed retention and expansion targets.

Required profile

• Proven experience in Account Management, Customer Success, or similar post‑sale roles within SaaS or B2B environments.
• Strong ability to engage and influence senior stakeholders, including C‑level executives.
• Demonstrated success in driving renewals, retention, and revenue expansion for enterprise accounts.
• Highly proactive, self‑driven, and comfortable working in a remote, fast‑paced, ambiguous environment.

Required skills

What we offer

• Remote‑first work environment with flexibility across Europe.
• Opportunity to shape a foundational Account Management function.
• Direct impact on customer success and revenue growth.