Desktop Support Specialist

About the role

We are looking for a Desktop Support Specialist to join our IT team in Calais, France. The role involves providing first‑ and second‑level assistance for a range of hardware and software, ensuring smooth daily operations for all employees.

Key responsibilities

• Deliver first‑ and second‑level support for desktops, laptops, printers, mobile devices and peripherals.
• Respond to service requests and incidents via ticketing system, phone or in‑person.
• Install, upgrade and maintain Windows, macOS and Linux operating systems and related applications.
• Troubleshoot hardware, software and networking issues, including monitors, keyboards and docking stations.
• Configure new workstations, set up user accounts, permissions and ensure accurate asset inventory.
• Assist with onboarding and off‑boarding from a technical perspective.
• Support remote users with VPN, remote desktop and connectivity problems.
• Collaborate with other IT teams on escalated tickets and project tasks.
• Follow security protocols, manage antivirus, patching and data‑protection policies.

Required profile

• Bachelor’s degree in Computer Science, IT or related field, or equivalent experience.
• Hands‑on experience in desktop support, help‑desk or IT technician roles.
• Strong knowledge of Windows OS, Office 365 and basic networking concepts.
• Excellent communication and interpersonal skills.
• Ability to troubleshoot and solve problems efficiently.

Required skills

• Windows operating system
• macOS and Linux environments
• Office 365
• Active Directory and Group Policy
• SCCM, Intune or JAMF
• VPN and remote desktop tools
• Ticketing systems (ServiceNow, Zendesk, JIRA)
• CompTIA A+, Network+ or Microsoft Modern Desktop Administrator certification (preferred)