Customer Care Specialist

Customer Care Specialist - Kolsquare Skip to main content This website uses cookies to ensure you get the best experience. Kolsquare and our selected partners use cookies and similar technologies (together “cookies”) that are necessary to present this website, and to ensure you get the best experience of it. If you consent to it, we will also use cookies for analytics purposes. See our Cookie Policy to read more about the cookies we set. You can withdraw and manage your consent at any time, by clicking “Manage cookies” at the bottom of each website page. Accept all cookies Decline all non-necessary cookies Cookie preferences Select which cookies you accept On this site, we always set cookies that are strictly necessary, meaning they are necessary for the site to function properly. If you consent to it, we will also set other types of cookies. You can provide or withdraw your consent to the different types of cookies using the toggles below. 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Our platform is designed to optimize brand communication strategies, addressing the challenges of the digital era.With Kolsquare, professionals can seamlessly identify the most suitable KOL profiles, manage their campaigns from start to finish, and analyze their results and performance metrics.Kolsquare leverages cutting-edge Big Data, AI, and Machine Learning technologies to empower hundreds of clients—including Coca-Cola, Danone, Publicis, Orange, Sézane, and Decathlon. We help brands forge meaningful partnerships with over 3 million KOLs who have 5,000+ followers across 180 countries on platforms like Instagram, TikTok, Twitter (now X), Facebook, Snap, and YouTube.In 2024, Kolsquare became part of the team.blue group, one of Europe’s largest private tech companies. This partnership amplifies our commitment to innovation, excellence, and our continued trajectory of exceptional, profitable growth.KOLSQUARE MISSION------------------------------Kolsquare is proud to be a Benefit Corporation, certified B-Corp in 2024.Our mission is to help you realize your full potential while making a positive impact on the world.Influencer Marketing is hailed as a revolutionary $30B industry that has transformed the media and digital landscape. It is both a goldmine of opportunity and a field surrounded by myths and uncertainties. While everyone acknowledges its impact on brand awareness and customer acquisition, not everyone knows how to harness its potential effectively.At Kolsquare, we believe wholeheartedly in the power of this new media. We see it as the most impactful way for ideas, individuals, and organizations to grow and achieve their greatest potential. Furthermore, we believe it is an incredible tool to create meaningful, positive change for a better world.Our mission is simple: to make the power of KOL Marketing accessible to all.KOLSQUARE CULTURE & VALUES------------------------------Deliver WOWBe Responsible in your actionsPursue Growth & LearningBe passionate and determinedShare your Power, Knowledge & WealthBuild Authentic relationshipsWe cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation, and delivers better business results.📌 More info about culture here in our Culture Book.YOUR ROLE ------------------------------As part of the Revenue Team, you will be in charge of support, train and help the clients all along their journey with Kolsquare in order to maintain an excellent satisfaction and avoid clients from churning. You will assist the Customer Care Team Lead on daily worklife and projects about the Care.Your Key responsibilities :Answering support tickets and following client’s issuesTrain the clients during their onboarding but also during their subscription to Kolsquare (weekly training, spontaneous training)Update and Redact articles for our knowledge base articles (Help Center) with tips, instructions and most recent developments to enable customers being expertsFollow processes and organization with the Product & Tech Team.Participate to side projects in order to develop the Customer Care organization, tools and processes (like new touch points initiatives or the monitoring of the Customer Satisfaction)YOUR PROFILE------------------------------Mus-haves 🫵You are fluent in English and either German or Spanish, both written and spokenYou have a first experience in Customer Care or Customer Support within a B2B SaaS environment.You have strong soft skills: empathy, organized, self-motivated and autonomy, enthusiastic, open-minded, proactiveYou have a strong attention to your writing and talking as you represent the company through your messages and meetingsYou are comfortable managing a high volume of customer requests, prioritizing effectively and staying organizedYou have an interest for digital marketing, social media and/or influencer marketingYou want to join an adventure more than a job! Kolsquare is a benefit company, with a general interest ambition that goes beyond our profitability goals: positively impact the world.Nice-to-haves ✌️Experience with IntercomA third language is a plusWHAT WE OFFER?------------------------------We are meant to work together if :You can be based anywhere in Europe.Full flexibility: full remote work with European hubs and 400+ coworking spaces worldwide.Monthly and quarterly highlights in person to get together with other Kolsquarians for great team building events.A package linked to the market that will not be based on your location.The stability and resources of a profitable group, with the agility of a scale-up.Continuous training opportunities and career development support.THE RECRUITMENT PROCESS------------------------------HR screening interview with Agathe, talent acquisition Manager (20-30min)Hiring manager interview and case study interview with Vincent, Head of Care and Lauriane, our VP Client (60 min)Coaching interview with Julien, our CRO (30-45min)Final interview with Quentin, our CEO (30min)Reference checksPlease note that applications received by email will not be processed. If you are interested in one of our open positions, we kindly invite you to apply directly through our career site. Department Sales Role Customer Care Manager Locations Paris - France Remote status Fully Remote Seniority Level Associate LinkedIn Company Page Kolsquare | B Corp™ About Kolsquare Kolsquare is Europe’s leading Influencer Marketing platform, a data-driven solution that allows brands to scale their KOL Marketing strategies and implement authentic partnerships with KOLs (Key Opinion Leaders).Kolsquare’s technology enables marketing professionals to easily identify the best Content Creators’ profiles by filtering their content and audience, and to build and manage their campaigns from A to Z, including measuring results and benchmarking performance against competitors.Kolsquare has built a thriving global community of influencer marketing experts, and offers hundreds of customers (Coca-Cola, Netflix, Sony Music, Publicis, Sézane, Sephora,, Lush, Hermès…) the latest Big Data, AI and Machine Learning technologies to drive inspiring partnerships, tapping into an exhaustive network of KOLs with more than 5,000 followers in 180 countries on Instagram, TikTok, X (Twitter), Facebook, YouTube and SnapChat.As a Certified B Corporation, Kolsquare has been pioneering Responsible Influence by championing transparency, ethical practices, and meaningful collaborations to inspire change.Since October 2024, Kolsquare forms part of Team.Blue, a leading digital enabler for businesses and entrepreneurs across Europe made up of over 60 successful brands in the fields of web hosting, domains, e-commerce, online compliance, lead generation, application solutions, and social media. Founded in 2018 Apply for this job Sales · Paris - France · Fully Remote Customer Care Specialist Ready to shape the future of marketing while working from anywhere? Let’s make it happen together! Loading application form Close modal Applicant tracking system by Teamtailor