Business Support Manager – Supply Chain & Digital Transformation

About the role

Airbus Commercial Aircraft is seeking a Business Support Manager to join the Customer Support & Services department in Toulouse. You will work within the Operations and Inventory Team, driving digital transformation to secure end‑to‑end supply‑chain operations and enhance customer satisfaction.

Key responsibilities

• Design, develop and deploy new features and dashboards using Google Suite and QlikSense to monitor aftermarket supply‑chain metrics.
• Maintain and ensure business continuity of existing Google‑based IT tools supporting daily customer support operations.
• Control data accuracy across IT tools and implement corrective actions in collaboration with the Operations Team Leader.
• Lead continuous‑improvement, automation and upgrade projects for the department’s digital ecosystem.
• Act as the main focal point for business and financial support matters, including payments, credit notes and customer claims.

Required profile

• Background in Business, Supply Chain or Information Systems with solid project and stakeholder‑management experience.
• Advanced proficiency in Google Suite development (Google Apps Script) and dashboard creation (QlikSense).
• Technical knowledge of SAP (PGI & P11 modules preferred).
• Proven experience in Business Analytics applied to aftermarket supply‑chain or customer support operations.
• Professional fluency in French and English (written and spoken).

Required skills

• Google Apps Script
• QlikSense
• SAP PGI
• SAP P11
• Business Analytics

What we offer

• Attractive salary with profit‑sharing and employee stock purchase plans.
• Extra days‑off, holiday transfer options and a wide range of staff‑council activities.
• Comprehensive health coverage, on‑site health services, gym and car‑pooling options.
• Unlimited access to over 10,000 e‑learning courses, certifications and international mobility programmes.
• Flexible working arrangements to support innovative thinking.