Project Manager – SaaS Customer Implementations

About the role

We are seeking a proactive Project Manager to lead multiple customer implementation projects in a high‑growth SaaS environment. The role is fully remote and involves coordinating cross‑functional teams, managing risks, and ensuring successful delivery from kickoff to go‑live.

Key responsibilities

• Own end‑to‑end delivery of several implementation projects simultaneously, from discovery to transition to Customer Success.
• Maintain project alignment with scope, timeline, budget, and quality standards while proactively mitigating risks.
• Lead customer‑facing meetings such as status updates, steering committees, and project reviews.
• Coordinate cross‑functional teams, defining responsibilities, dependencies, and deadlines.
• Leverage AI tools and workflow automation to streamline administration, reporting, and stakeholder communication.
• Monitor performance, analyze data, and develop forecasting processes to anticipate delivery challenges.
• Handle escalations, collaborating with internal teams and customers to resolve issues.
• Maintain accurate documentation and contribute to continuous improvement of delivery methodologies.

Required profile

• 2‑4 years of hands‑on Project Management experience, preferably in SaaS implementations or professional services.
• Strong grasp of core project management principles (scope, planning, risk, change control, communication).
• Proven ability to manage multiple concurrent projects with attention to detail.
• Experience working directly with customers and senior stakeholders.

Required skills

• ChatGPT
• Claude
• Notion AI