Global Clienteling Project Manager

About the role

Join CELINE’s CRM team as a Global Clienteling Project Manager and lead high‑impact One‑to‑One campaigns that deepen client relationships across the brand’s worldwide boutiques. You will shape strategy, coordinate cross‑functional teams, and ensure the delivery of personalized client experiences.

Key responsibilities

• Design and implement comprehensive clienteling strategies for One‑to‑One campaigns aligned with business goals.
• Collaborate with the 360 team and internal stakeholders (local CRM, Image, Merchandising) to create action plans for key brand moments.
• Support regional markets (EME, CN, RGC, JP, US, SEAO) in localizing campaign plans and optimizing the SEAMLESS clienteling tool.
• Develop tools and processes to streamline campaign creation and improve personalization, targeting, and content.
• Identify use‑cases, create best‑practice content, and work with training teams to embed a clienteling mindset in boutiques.
• Define KPIs, track performance, produce analytical reports, and share insights with HQ and regional teams.

Required profile

• Bachelor’s degree in Marketing, Business Administration or a related field.
• Proven experience in clienteling/CRM within luxury retail.
• Strong analytical, organizational and communication skills.

Required skills

• Salesforce
• Clienteling Application
• Power BI (PBI)

What we offer

• Fixed‑term contract (July‑December) within a fast‑growing luxury brand.