Road Logistics Specialist – France SANA Support

About the role

The Road Logistics Specialist provides first‑line support to Kuehne+Nagel offices in France, handling customer queries related to freight logistics and ensuring smooth shipment processing. The role focuses on delivering high‑quality service, maintaining data accuracy and protecting customer information.

Key responsibilities

• Provide first‑line assistance to customers on logistics‑related questions.
• Resolve requests and queries efficiently and accurately.
• Execute necessary system changes following established guidelines.
• Identify improvement opportunities to enhance service quality and efficiency.
• Ensure data protection and accuracy for all customer information.
• Follow defined processes and procedures consistently.

Required profile

• Fluent in French and English.
• Minimum high school diploma or equivalent.
• Proficient with PC applications (Word, Excel, Outlook, Internet).
• Strong customer‑service orientation.
• Ability to adhere to established processes and procedures.

Required skills

• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• Internet navigation

What we offer

• Hybrid work environment.
• Personalized development plans and continuous training.
• Clear internal advancement paths.
• Support for employee well‑being.
• Opportunity to work for a global logistics leader.