Technicien Support Applicatif Niveau 2

About the role

We are strengthening our support team and are looking for a Level 2 Application Support Technician to handle application incidents escalated from Level 1 support. The role involves managing the full incident lifecycle, from initial qualification through resolution and closure.

Key responsibilities

• Receive and triage application incidents escalated by Level 1 support.
• Perform detailed qualification and analysis of incidents.
• Coordinate resolution activities with development or infrastructure teams.
• Document incident handling steps and update knowledge base.
• Ensure timely communication with users and stakeholders.

Required profile

• Proven experience in application support at a Level 2 capacity.
• Strong analytical skills and ability to work under pressure.
• Good communication skills in French and English.

Required skills

What we offer

• Permanent contract (CDI) with a dynamic IT environment.
• Opportunities for professional growth within a growing company.