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This job expired on 21/09/2026. It no longer accepts applications.

Technical Specialist – Retail

Apple · Nantes

🇬🇧 English

Job description

About the role

Apple Retail is seeking a Technical Specialist to provide expert technical support and troubleshooting for customers in a dynamic store environment. You will help customers get the most out of their Apple devices while delivering the signature Apple experience.

Key responsibilities

  • Stay up‑to‑date on Apple products, services, and Genius Bar repair processes.
  • Assist customers with hardware and software issues, offering empathetic and knowledgeable support.
  • Troubleshoot, diagnose, and resolve service concerns for selected Apple devices.
  • Collaborate with team leaders to identify recurring repair problems and relay feedback to Apple.
  • Educate customers about repair options, product features, and purchasing opportunities.
  • Participate in customer‑facing activities on and off the sales floor as needed.

Required profile

  • Availability to work a flexible schedule that may include nights, weekends, and public holidays.
  • Proficiency in the local language, both written and spoken.
  • Strong interpersonal skills and a customer‑centric attitude.
  • Ability to work effectively in a fast‑paced, team‑oriented retail environment.

Required skills

  • Technical expertise with Apple hardware and software.
  • Ability to follow structured troubleshooting steps to identify root causes.
  • Experience handling confidential information in line with Apple’s values.

What we offer

  • Opportunity to work with cutting‑edge Apple technology.
  • Inclusive and diverse workplace culture.
  • Continuous learning and development programs.

Questions fréquentes

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Published 2 months ago

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Apple

Nantes