Senior Agent Architect (AI Agents)

About the role

Parloa builds agentic AI that connects enterprise brands with their customers, having powered over one billion interactions. As a Senior Agent Architect, you act as a solution architect for enterprise AI Agent deployments, designing end-to-end architectures that connect Parloa's platform to complex enterprise environments and shaping the conversational experience layer with prompt engineering and LLM knowledge.

Key responsibilities

• Design end-to-end solution architectures for AI Agent deployments, mapping how the platform integrates into CRMs, ERPs, ticketing systems and contact center platforms
• Build and configure integrations via integration platforms and APIs, and collaborate with engineers on custom scenarios
• Apply structured testing to validate architecture, integration reliability and agent performance
• Resolve blockers with Product, Solution Engineering, Sales and the customer
• Advise customers and partners on scope and execution, and use knowledge of LLM internals (e.g. embeddings) to design prompts
• Translate customer workflows into structured conversational components and fine-tune flows and voice output (SSML, Lexicons, Regex)
• Document best practices, how-to guides and product capabilities

Required profile

• 3+ years in enterprise customer-facing roles with proven solution, systems or integration architecture experience
• Experience with complex SaaS implementations at scale (CRMs, ERPs, contact center platforms, ticketing systems)
• Analytical, risk-aware and entrepreneurial, with strong project and stakeholder management
• Fluency in French and English is required

Required skills

• REST API design, JSON/XML, API testing tools (e.g. Postman) and authentication patterns (OAuth, API keys, JWT)
• Reading and consuming API documentation, including data transformation and field mapping
• Prompt engineering and conversational design are a plus, and will be trained